- Booking fee
- The booking fee is part of the price, not added to it. It is not refundable if you cancel.
- One booking, one bill
- The person who books is booking for the whole party and is billed for the booking fee and the balance. Friends who would rather pay separately each make their own booking on the same trip.
- Balance
- The balance is drawn automatically from the card or bank account used at booking, five days before departure. A reminder is sent first.
- If the balance cannot be collected
- The station writes to you. If the balance is still unpaid 48 hours later, the places are released and the booking fee is kept.
- Payment
- Payment is taken on Stripe's secure page, by card or, where that page offers it, from a US bank account.
- Weather
- If the station cancels a trip for weather or sea state, what you have paid, including the booking fee, is held as credit toward another trip.
- A trip withdrawn
- If the station withdraws a trip for any other reason, what you have paid is returned in full.
- Boarding
- Boarding is a transfer in open water onto a fixed structure, then ladders and steep stairs. There is no elevator and no accessible route.
- Waiver
- Every person aboard signs the station's waiver. We ask for it five days before departure. A person who has not signed does not board.
- Changing who comes
- The person who booked may replace someone in their party until five days before departure, by writing to the station.